I just find Ebay difficult. Recently my kid bought an item on Ebay, a clear plastic phone case, and it was not what it was supposed to be. It just did not fit the phone, not even a little. We tried three times to contact the seller to request refund/return information. We heard exactly nothing!
What else can you do? We opened a dispute on Paypal and they eventually issued a refund for the item and we did return it. Of course they want you to return a $10 item in a fashion that allows it to be tracked … and of course it would cost about $8 to do that, so what’s the point really right? So we just returned it the old fashioned way, by mail.
Next, we get an unpaid item strike from Ebay because we didn’t pay for the item … even though Ebay clearly shows that the item was REFUNDED — hence it must have been paid for. Seems kind of silly.
They did remove the unpaid item strike, but they said this:
Thank you for contacting eBay concerning the Unpaid Item strike you received.
Our records indicate that this is the first Unpaid Item strike you have appealed. Based on your effort to contact us, and the information you have provided, we have removed the Strike from your file.
Of course you should remove the strike, it never occurred and if you paid attention to your own data, you would have known it.
I find dealing directly with sellers or buyers on craigs list to be ever so much more enjoyable to be honest and there seems to be a big trend to Craigs List and away from Ebay among my friends. At least there you don’t expect someone to be helpful to you. It’s too bad that ebay owns some of Craigs List (see very bottom – acquired 25% interest in 2004), because frankly, they might ruin Craigs List first chance they get.
Meanwhile if you are looking at an item by shoparound168 I hope you have better luck than I did.