It is the year 2009 when data is readily available and their on-line service does not offer a year end summary for download. Amazing. I’ve been doing this with my Discover Card for years. I call to ask how to do it and they tell me:
a) not available on-line
b) they’ll order me one and mail it (like that’s going to help me … I’d still have to key in the data)
c) it will take two weeks — I want to finish my taxes in the next day or two

Doubt I’ll still have the card at this time next year. What a bad job of providing something that they already have, my data.

So if you are considering a Bank of America Credit Card, I’d recommend against same because their customer service is poor — go somewhere else.

This article was posted on Sunday, March 22nd, 2009 at 8:16 am