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by Gary

I am developing a new site for a client, and set him the task of finding his own web hosting. I gave him a list of requirements which included perl / cgi access, and therefore a Unix / Linux server operating system. He shopped around and decided GoDaddy.com had a package that would suit his needs. I agreed with the specs and he went ahead.

Several weeks have passed and last night I logged in to the server via FTP to start uploading files, and was a little surprised to see no cgi-bin. A bit of hunting around revealed that I was in the unfamiliar environment of a Windows NT server, meaning that a cgi-bin would be redundant as would the use of perl / cgi scripts for forms and a shopping cart.

Oops! Someone made a mistake that I would have to live with.

I pondered that the real problem here was not whether a Linux or Windows server would be ‘better’, but that under a Windows server environment I would need a crash course in ASP. That would slow my progress on the site significantly.

As I pouted to myself I asked my client to approach GoDaddy and see if the hosting could be moved from a Windows server to a Linux server without incurring a financial penalty. I expected no joy and prepared to research ASP, however the following happened:

  • GoDaddy Tech Support sent an automated acknowledgement to my client;
  • Tech Support then responded in detail on the same day;
  • The advice was to log-in at their site and make the necessary changes at a “My Account” screen;
  • A simple radio button and submit button enables a change in server operating systems (“ASP to CGI Hosting”) that is free, and takes 24 hours to update / complete.

I am still amazed at how flexible this approach is! I thought for sure that a host would have a list of hurdles and hoops such as payment of a change fee, cancellation of account / establishment of a new account, or some other bureaucratic approach to penalising you for being a nuisance. But the GoDaddy service proposition is a stand-out, and I think sets the standard for other hosts (and ISPs, come to think of it) in terms of putting customers first.

I’m impressed!








One Response to “VERY Flexible Hosting”

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    http://www.kitsonlinetrainings.com/sap-bw-on-hana-online-training.html

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