Customer Care seems to be the newest buzzword out there. Microsoft is on board today as they revamp the framework on which they deliver customer care to do many things, including … to help you help yourself. The last “customer care” experience I had at Best Buy led me to conclude that they left out the word “don’t” from the phrase. They took my complaint and said they were sorry. They were then happy and satisfied, but I was not. I hope that Microsoft’s move to streamline customer care is successful and that the cost savings they hope to generate will translate to more affordable products and not just better share returns to investors.
